FAQs
My Account With Storage N Stuff
Do I have to register?
You only need to register when you are ready to place your first order (although you can register anytime you like using the Log In link at top right of page), until you register our Shopping Basket will retain the items you put in it using a harmless cookie, to enable you to build orders over a number of visits if you wish.
Registration is very easy and relatively short, we only ask for enough information to enable us to deliver your products on time to the right address and ensure we communicate and invoice you correctly.
This information will be retained securely in Your Account so you do not have to enter the information again, along with your order history should you need to check any purchases.
I already have an online account; how do I log in?
You can log in by Placing an Order or clicking the Your Account links at the top of the page or in header. Please Note: An Online Account is not a Credit Account it is an easy means for you to retrieve previous order details and to place new orders without having to input your contact details etc again. If you are a business user and would like a credit account, please contact us.
I have forgotten my Password, what can I do?
Please supply the email address that you used to register with us and click the “Request New Password” button in the “Forgot Your Password” section on the Login page, and a new ‘One Use’ password will be sent to your registered email address.
Ordering / Payment / Delivery
When are Storage N Stuff open?
Our offices are open Monday to Friday from 8.30am – 5.30pm, if there is anything you are unsure about or if you need advice etc please call us.
How do I place an order?
Just add your chosen products to the shopping basket from the product pages by:
Locate the product you need – choose any options that are displayed – enter the quantity you require – click ‘Add to Cart’.
Once you have added all the products you require, select ‘ View Checkout or the Checkout Button in the header’ and provide a small amount of information to complete your order.
Alternatively, you can email, fax, or phone us.
Do you offer credit account facilities?
Yes, if you are interested in opening a business credit account with us, please contact us to request an application form, complete and return it and we will advise you of your credit limit.
What if I want to cancel an order?
Confirmation of your order will be sent by email to your registered email address as soon as we can after you have placed the order (during working hours Mon-Fri). If the lead time or anything else is not satisfactory please contact our friendly team and if we cannot resolve the problem for you, you can cancel the order.
Are my details Secure?
Because we want you to have the utmost confidence, we use SSL encryption which is currently the highest industry standard security measure.
All your sensitive information is also protected offline, we do not retain credit card / bank details (these are securely shredded) and the offices are very secure and covered by remote alarms.
What Are The Delivery Options?
A majority of our products are entitled to Free Standard Mainland UK Delivery.
This excludes the following Postcode Areas:- HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, TR, Isle of Anglesey, Isle of Wight and Eire
These Postcode areas will be subject to an additional charge, please contact us for a quotation prior to placing your order.
*Oversized products, in particular large portable storage units, requiring a dedicated delivery vehicle, crane, or hi-ab, offload will incur an additional charge. Please contact us for a quotation prior to placing your order.
Standard delivery will be Monday to Friday 8.30am to 5.30pm to the GROUND FLOOR / KERBSIDE only (unless previously agreed in writing). Booked and timed deliveries can sometimes be arranged but will incur and additional charge.
Saturday, Timed AM/PM or above Ground Floor deliveries are available, on certain products, at extra cost.
Estimated Delivery/Lead Times – Are displayed in working days, and exclude weekends / bank holidays.
Stock levels change daily, if you have a specific delivery requirement please do not hesitate to contact us and we will do our best to help.
Please notify us if your order is Urgent and we will do everything possible to ensure you receive your order on the day required.
How long before I receive my order?
Most product pages have an approximate ‘normal delivery time’ displayed on the page, we try our best to keep these as accurate as possible to avoid disappointment.
If your chosen product does not have a lead time icon, this is usually because it can vary from a few days to a few weeks depending on the options chosen, the time of year or volume of orders received (if you need to meet a certain delivery date please just call or email us to confirm as we will always do our best).
We will confirm the anticipated lead time shortly after receipt of your order confirmation (during working hours Mon-Fri), if it is not to your satisfaction, please call us and we will endeavour to meet your delivery expectations.
Do Storage N Stuff Prices Include VAT?
By default, all the prices on our website are exclusive of VAT at the current rate.
Do you have a minimum order value?
We do not have a minimum order value.
General Company Information
Who are Storage N Stuff?
We are a family run business, who are a leading supplier of industrial storage and handling solutions. We also have a 291+ page mail order catalogue designed, managed and run in house alongside this website, why not request your copy today.
How do I contact you?
You can telephone us on 0333 202 5959 – fax us on 01245 408 132 – or email us on sales@storagenstuff.co.uk
