https://storagenstuff.co.uk/ (our website) is provided by STORAGENSTUFF LIMITED, a company registered in England and Wales under company number 06885242 (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Given the nature of our website, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with our website please let us know so that we can delete that data.
This privacy policy is divided into the following sections:
- What this policy applies to
- Personal data we collect about you
- How your personal data is collected
- How and why we use your personal data
- Marketing
- Who we share your personal data with
- How long your personal data will be kept
- Transferring your personal data out of the UK
- Cookies and other tracking technologies
- Your rights
- Keeping your personal data secure
- How to complain
- Changes to this privacy policy
- How to contact us
- Do you need extra help?
What this policy applies to
This privacy policy relates to your use of our website only.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.
Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:
- your name, address and contact information, including email address and telephone number and company details;
- any delivery addresses specified for your order;
- information to check and verify your identity;
- location data;
- your billing information, transaction and payment card or other payment method information;
- bank account and payment details;
- details of any information, feedback or other matters you give to us by phone, email, post or via social media;
- your account details, such as username and login details;
- your activities on, and use of, our website;
- information about the products we provide to you;
- your contact history, purchase history and saved items;
- information about how you use our website and technology systems; and
- your responses to surveys, competitions and promotions.
You must provide this personal data to use our website and the services on it unless we tell you that you have a choice.
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect onyour use of our website or any services on it.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
How your personal data is collected
We collect personal data from you:
- directly, when you enter or send us information, such as when you register an account with us, contact us (including via email), send us feedback, purchase products via our website, and complete customer surveys or provide feedback; and
- indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies explained in the section on ‘Cookies and other tracking technologies’ below.
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g:
- where you have given consent;
- to comply with our legal and regulatory obligations;
- for the performance of a contract with you or to take steps at your request before entering into a contract, or
- for our legitimate interests or those of a third party.
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons | |
| Creating and managing your account with us | To perform our contract with you or to take steps at your request before entering into a contract | |
| Providing products to you | To perform our contract with you or to take steps at your request before entering into a contract | |
| Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us | For our legitimate interests, i.e. to minimise fraud that could be damaging for you and/or us | |
| Enforcing legal rights or defend or undertake legal proceedings | Depending on the circumstances: to comply with our legal and regulatory obligations; andin other cases, for our legitimate interests, i.e. to protect our business, interests and rights. | |
| Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website | Depending on the circumstances: your consent as gathered by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below;where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price; andIf you have provided such a consent you may withdraw it at any time (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn). | |
| Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended | Depending on the circumstances: your consent as gathered e.g. by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below;where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price; andIf you have provided such a consent you may withdraw it at any time (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn). | |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices | Depending on the circumstances: to comply with our legal and regulatory obligations; andin other cases, for our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price. | |
| Protecting the security of systems and data used to provide the services | To comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e. to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us. | |
| Statistical analysis to help us understand our customer base | For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price. | |
| Updating and enhancing customer records | Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract;to comply with our legal and regulatory obligations; andwhere neither of the above apply, for our legitimate interests, e.g. making sure that we can keep in touch with our customers about existing orders and new products. | |
| Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business | To comply with our legal and regulatory obligations. | |
| Marketing our services to existing and former customers | For our legitimate interests, i.e. to promote our business to existing and former customers. |
How and why we use your personal data—in more detail
More details about how we use your personal data and why are set out in the table below.
| Purpose | Processing operation | Lawful basis relied on under the UK GDPR | Relevant categories of personal data |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices | Addressing and sending communications to you as required by data protection laws, i.e. the UK GDPR, or Data Protection Act 2018. | Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b) UK GDPR). | your name, your address and contact information, including email address and telephone number and company details; andyour account details (username). |
| Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices (other than those addressed above). | Our legitimate interests (Article 6(1)(f) UK GDPR), which is to be as efficient as we can so we can deliver the best service to you. | your name, address and contact information, including email address and telephone number and company details; andyour account details (username). |
Special category personal data
We do not collect any personal data about you that is treated as a special category to which additional protections apply under data protection law.
How and why we use your personal data—sharing
We do not routinely share your personal data with any third parties, other than those of our suppliers who provide the products you have ordered via our website so that your order can be fulfilled. We only share the minimum required information to third parties such as your name and address, in order to fulfil your order.
Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our products, including exclusive offers, promotions or new products.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by contacting us.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
Who we share your personal data with
We routinely share personal data with:
- third parties we use to help deliver our products to you, e.g. payment service providers, warehouses and delivery companies
- other third parties we use to help us run our business, website hosts and website analytics providers
- our banks so that we can validate payments to us for the products we sell; and
- our professional advisors (see below for more details).
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
We or the third parties mentioned above occasionally also share personal data with:
- our external auditors, e.g. in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations;
- our professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations; and
- other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations. We will not share your personal data with any other third party.
Who we share your personal data with—further information
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used. If you stop using your account we will delete or anonymise your account data after seven years.
Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
Transferring your personal data out of the UK
We do not routinely share any personal data outside of the UK. It is only in exceptional circumstances that we will transfer your personal data outside of the UK. Those circumstances include, where it is unavoidable, with Information Technology services providers who assist us in providing our products and services to you, for example, our website. We sometimes obtain personal data from Google Inc. who assist us in marketing our products to our customers. We do not routinely share any of the information we receive from Google Inc. with any third party. Where it is absolutely necessary for us to transfer your personal
Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. Thesehelp us recognise you and your device and store some information about your preferences or past actions.
The table below sets out the cookies that are deployed on our website. We will seek your consent to our use of cookies when you visit our website.
| Cookie type | Name | Where we use it | Why and how long it lasts | Cookie category |
| Third party cookie | sbjs_migrations | .storagenstuff.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. Session | Analytics |
| Third party cookie | sbjs_current_add | .storagenstuff.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. Session | Analytics |
| Third party cookie | CLID | www.clarity.ms | Microsoft Clarity set this cookie to store information about how visitors interact with our website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited. 1 year | Analytics |
| Third party cookie | sbjs_first_add | .storagenstuff.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. Session | Analytics |
| Third party cookie | sbjs_udata | .storagenstuff.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. Session | Analytics |
| Third party cookie | sbjs_session | .storagenstuff.co.uk | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. 1 hour | Analytics |
| Third party cookie | _ga_* | .storagenstuff.co.uk | Google Analytics sets this cookie to store and count page views. 1 year | Analytics |
| Third party cookie | _ga | .storagenstuff.co.uk | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. 1 year | Analytics |
| Third party cookie | _clck | .storagenstuff.co.uk | Microsoft Clarity sets this cookie to retain the browser’s Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID. 1 year | Analytics |
| Third party cookie | _clsk | .storagenstuff.co.uk | Microsoft Clarity sets this cookie to store and consolidate a user’s pageviews into a single session recording. 1 day | Analytics |
| Third party cookie | _gcl_au | .storagenstuff.co.uk | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. 3 months | Analytics |
| Third party cookie | MUID | .c.bing.com | This cookie, set by Bing, is used to collect user information for analytics purposes. 7 days | Analytics and Marketing |
| Third party cookie | MR | .c.bing.com | This cookie, set by Bing, is used to collect user information for analytics purposes. 7 days | Analytics |
| Third party cookie | SM | .c.clarity.ms | Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains. Session | Analytics |
| Third party cookie | test_cookie | .doubleclick.net | doubleclick.net sets this cookie to determine if the user’s browser supports cookies. 15 minutes | Marketing |
| Third party cookie | IDE | .doubleclick.net | Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile. 1 year | Marketing |
| Third party cookie | daysAnalyticsANONCHK | .c.clarity.ms | The ANONCHK cookie, set by Bing, is used to store a user’s session ID and verify ads’ clicks on the Bing search engine. The cookie helps in our reporting and marketing. | Marketing |
| Third party cookie | SRM_B | .c.bing.com | Used by Microsoft Advertising as a unique ID for visitors. 1 year | Performance |
Your rights
You generally have the following rights, which you can usually exercise free of charge:
| Access to a copy of your personal data | The right to be provided with a copy of your personal data | |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data | |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations | |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data | |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations | |
| To object to use | The right to object: at any time to your personal data being used for direct marketing (including profiling); andin certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims. | |
| Not to be subject to decisions without human involvement | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website | |
| The right to withdraw consents | If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time; and You may withdraw your consent at any time by contracting us. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn. |
If you would like to exercise any of those rights, please email, call or write to us—see below: ‘How to contact us’. When contacting us please provide enough information to identify yourself and any additional identity information we may reasonably request from you, and let us know which right(s) you want to exercise and the information to which your request relates.
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner in the UK. The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
Changes to this privacy policy
We may change this privacy policy from time to time—when we make significant changes we will take steps to inform you.
How to contact us
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
| Our contact details |
| Address: Unit 16a Little Braxted Hall Witham Road, Little Braxted, Witham, Essex, England, CM8 3EU Email: sales@storagenstuff.co.uk Telephone: 0333 202 5959 |
Do you need extra help?
If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).