Terms & Conditions

Storage N Stuff Terms & Conditions 

These terms and conditions apply to any purchases of the products (‘Products’) you make on our website, www.storagenstuff.co.uk. Please read these terms carefully before you place any orders on our website, as they set out important information about your and our rights and obligations. Please note that by ordering any of our Products, you agree to be bound by these terms and conditions. 

For the purposes of these terms, you are a ‘consumer’ if you are buying products from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying products from our site for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully. 

You should print a copy of these terms and conditions for future reference. 


www.storagenstuff.co.uk is a website operated by STORAGE N STUFF LIMITED (we’, ‘us’ or ‘our’). We are registered in England and Wales under company number 06885242 and our registered office is at Unit 16a Little Braxted Hall Witham Road, Little Braxted, Witham, Essex, CM8 3EU. Our VAT number is 100 0879 60. 

  1. Our website is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside those countries. 
  1. Our website is for your personal and non-commercial use only. You may not exploit, scrape, or otherwise use our website for your own commercial gain other than in the course of the business dealing with us. 
  1. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of our website. 
  1. We make no promise that our website is appropriate or available for use in locations outside of the UK. If you choose to access our website from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply. 
  1. We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the bottom of our website. 
  1. You agree not to: 
  1. misuse or attack our website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack); or 
  1. attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. 
  1. Use of our website may require registration, particularly in order to access restricted areas of the website. 
  1. We are not obliged to permit anyone to register with our website and we may refuse, terminate or suspend registration to anyone at any time. 
  1. You are responsible for making sure that your password and any other account details are kept secure and confidential. 
  1. If we have reason to believe there is likely to be a breach of security or misuse of our website through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account. 
  1. Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy. 

By placing an order through our website, you warrant that: 

  1. You are legally capable of entering into binding contracts; 
  1. You are at least 18 years old; and 
  1. You are resident in the United Kingdom. 
  1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the ‘Dispatch Confirmation’). The contract between us (‘Contract’) will only be formed when we send you the Dispatch Confirmation. 
  1. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. 
  1. If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out in clause 9. 
  1. To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 
  1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. 
  1. We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays or delays by third party suppliers for any reason). 
  1. The Products will be at your risk from the time of delivery. 
  1. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. 
  1. The price of any Products will be as quoted on our website from time to time, except in cases of obvious error and as further set out in clause 8.4 and clause 8.5 below. 
  1. The prices on our website exclude VAT and delivery costs, which will be added to the total amount due as set out in our delivery & returns guide www.storagenstuff.co.uk/delivery_returns
  1. You acknowledge and agree that the prices of the products on our website are liable to change at any time, but such changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. 
  1. Our website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. 
  1. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. 
  1. We accept payment for the Products on our website via credit or debit card,  and PayPal. We accept payment  via Visa, Mastercard, Visa Electron, Maestro. From time to time we may accept payment by other methods, and such will be made available to you at checkout. 
  1. When you return a Product to us: 
  1. Because you are a consumer and not a business and you have cancelled the Contract between us within the seven-day cooling-off period as set out in clause 5 above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.  In this case, we will refund the price of the Product in full, less the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us; or 
  1. for any other reason (for instance, because you have notified us in accordance with paragraph clause 18 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. 
  1. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. 
  1. If you are contracting otherwise than as a consumer we may at our discretion charge an administration fee of 10% of the value of the Products in the event that you cancel the contract. 
  1. We warrant to you that any Product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. 
  1. If any Products are damaged during delivery we will only be liable to refund or replace the Products at our sole discretion. You must notify us of any such damage within 48 hours of receipt of the Products, after which we shall have no further liability to you. 
  1. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased. 
  1. This does not include or limit in any way our liability: 
  1. For death or personal injury caused by our negligence; 
  1. Under section 2(3) of the Consumer Protection Act 1987; 
  1. For fraud or fraudulent misrepresentation; or 
  1. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. 
  1. We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to: 
  1. loss of income or revenue 
  1. loss of business 
  1. loss of profits or contracts 
  1. loss of anticipated savings 
  1. loss of data, or 
  1. waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise; 

provided that this clause 10 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 10.1 or clause 10.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 10. 


Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 


All notices given by you to us must be given to STORAGE N STUFF LIMITED at sales@storagenstuff.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 

  1. The contract between you and us is binding on you and us and on our respective successors and assigns. 
  1. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 
  1. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. 
  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 
  1. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 
  1. Strikes, lock-outs or other industrial action. 
  1. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. 
  1. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. 
  1. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 
  1. Impossibility of the use of public or private telecommunications networks. 
  1. The acts, decrees, legislation, regulations or restrictions of any government. 
  1. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. 
  1. WAIVER 
  1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 
  1. A waiver by us of any default shall not constitute a waiver of any subsequent default. 
  1. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above. 

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 

  1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. 
  1. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. 
  1. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions. 
  1. We have the right to revise and amend these terms and conditions from time to time. 
  1. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). 

Contracts for the purchase of Products through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. 

Got a question about our terms and conditions? Please call our team and we’ll provide the information you’re after 0333 202 5959.